Conditions d'utilisation

Conditions générales pour Laplandar ApS, CVR 40948821


1. Informations générales
Les présentes conditions générales ("Conditions") s'appliquent à tous les contrats relatifs à la vente, à la livraison et à l'entretien des produits fournis par Laplandar ApS ("Laplandar"), numéro CVR 40948821, adresse Staktoften 22A, 2950 Vedbæk, Danemark.

1.1. Définitions
Dans les présentes conditions, les définitions suivantes sont d'application :
Client : Toute entreprise achetant des produits directement à Laplandar.
Revendeur : Une entreprise qui achète des produits pour la revente, le leasing ou la location.
Produits : Vélos cargo électriques, boîtes de transport, pièces détachées et accessoires vendus par Laplandar.


2. Champ d'application et validité
2.1. Les présentes conditions s'appliquent à toutes les offres, ventes et livraisons de Laplandar, sauf accord écrit contraire.
2.2. Toute condition présentée par le client est rejetée si elle n'a pas été acceptée explicitement par Laplandar par écrit.
2.3. Les présentes conditions s'appliquent exclusivement aux clients professionnels (B2B). En passant une commande, le Client confirme que l'achat est effectué dans le cadre d'une activité professionnelle et qu'aucun droit des consommateurs ne s'applique, y compris les droits de rétractation, les droits de garantie ou d'autres protections légales spécifiques aux consommateurs. Laplandar se réserve le droit de demander des documents attestant du statut d'entreprise du Client, comme un numéro de TVA ou tout autre enregistrement pertinent.


3. Produits et livraison
3.1. Laplandar fournit des vélos cargo électriques, des accessoires et des pièces de rechange.
3.2. La livraison s'effectue soit directement auprès du fabricant au sein de l'UE, soit à partir de notre entrepôt en Suède.
3.3. Sauf accord écrit contraire, la livraison s'effectue "Ex Works" (Incoterms 2020). Le client est responsable du produit à partir du moment où il le récupère et il lui incombe de souscrire une assurance transport pour couvrir tout dommage ou perte pendant le transport. Laplandar n'accepte aucune responsabilité pour les dommages, pertes ou retards survenant après l'enlèvement du produit, sauf accord écrit contraire.
3.4. Les délais de livraison sont indicatifs et peuvent être affectés par les conditions de la chaîne d'approvisionnement. Les retards ne donnent pas droit à un dédommagement.
3.5. Les offres de Laplandar ne sont pas contraignantes et peuvent être modifiées jusqu'à la confirmation écrite de la commande.


4. Prix et paiement
4.1. Tous les prix s'entendent hors TVA et hors droits de douane, sauf indication contraire.
4.2. Laplandar se réserve le droit d'adapter les prix en cas de modification des droits de douane, de la TVA, des taxes ou d'autres coûts statutaires. Les prix peuvent également être ajustés en raison de changements significatifs dans les prix des matières premières, les coûts de production ou les coûts de transport. Ces modifications peuvent être mises en œuvre sans préavis et s'appliquent à toutes les commandes non livrées.
4.3. Les conditions de paiement sont nettes à 8 jours à compter de la date de facturation, sauf accord contraire.

Pour les commandes de quatre (4) vélos ou moins, le paiement intégral est exigé lors de la passation de la commande.

Pour les commandes de cinq (5) vélos ou plus, le modèle de paiement suivant s'applique :
50% de prépaiement à la commande.
50% au plus tard à la livraison.

La production et la livraison ne commenceront qu'après réception du prépaiement.

4.4. Late payments incur interest per month, as well as reminder and collection fees.
4.5. Ownership remains with Laplandar until full payment is received. The Customer may not resell, pledge, or modify the product without written permission.


5. Warranty and Claims
5.1. Laplandar provides a 12-month warranty on bikes from the invoicing date.
5.2. The warranty covers manufacturing defects but excludes wear and tear or damage due to misuse.
5.3. Claims must be submitted in writing within 8 days of defect discovery and must include:
A detailed description of the defect or deficiency.
Photographic documentation of the defective part or bike.
Information about usage and maintenance, including the date of product receipt and any repairs or adjustments made by the Customer.
Claims lacking proper documentation may be rejected.
5.4. The Customer pays for shipping of warranty claims unless otherwise agreed.
5.5. The warranty does not cover damage caused by misuse, overloading, off-road use, lack of service, or unauthorized repairs. Refer to Laplandar’s user manual at Laplandar.com for correct use and maintenance.
The Customer is responsible for correct installation of accessories and spare parts according to Laplandar’s user manual. Laplandar renounces all liability for damages caused by incorrect assembly.
Only minor repairs and adjustments, such as tire, tube, and brake pad replacements, may be performed by the Customer. Major repairs or any electrical or structural work must be carried out by an authorized workshop or a Laplandar-approved service partner. Laplandar renounces any liability for damage caused by incorrect installation.
5.6. The Customer must inspect the product for visible defects upon delivery. Any visible defects must be reported to Laplandar within 48 hours of delivery.


6. Limitation of Liability
6.1. Laplandar is not liable for indirect losses, including but not limited to, loss of business, loss of profit, or similar.
6.2. Laplandar's liability is limited to the value of the (by Laplandar) delivered goods.
6.3. The Customer is responsible for proper use and maintenance of the product.
6.4. Laplandar is not liable for damage resulting from misuse, modification of the product, or use of non-original spare parts.


7. Force Majeure
7.1. Laplandar is not liable for delays or failure to fulfill the agreement due to circumstances beyond our control, including natural disasters, war, pandemics, or supply issues.
7.2. In the event of force majeure, Laplandar may postpone delivery or cancel the order without liability. If the force majeure situation lasts more than 60 days, either party may cancel the agreement without compensation.


8. Termination
8.1. Laplandar may terminate the agreement with immediate effect if the Customer defaults on payment obligations.
8.2. The Customer has no right to cancel an order unless explicitly accepted by Laplandar in writing.


9. Personal Data
9.1. Laplandar processes customer data in accordance with GDPR.
9.2. Data is used for delivery, maintenance, and service improvement.
9.3. See our privacy policy at Laplandar.com for more information.


10. Governing Law and Disputes
10.1. All agreements are governed by Danish law.
10.2. Any disputes arising from these Terms shall be settled by the Copenhagen City Court under Danish law. Laplandar shall not be liable for indirect losses, including but not limited to, loss of business, profit, goodwill, data, or similar economic loss.
Laplandar is not liable for third-party claims resulting from the Customer’s use, resale, or modification of the products unless otherwise agreed in writing. The Customer is responsible for ensuring that products are used and resold in compliance with applicable laws in the relevant country.
Laplandar is only liable for product defects within the applicable warranty period. After this period, Laplandar assumes no responsibility for product functionality or any damages caused by the product.
10.3. Dispute Resolution and Arbitration
The parties must first attempt to resolve any disputes through negotiation. If no solution is reached within 30 days, the dispute shall be settled by arbitration according to the Rules of the Danish Institute of Arbitration. The arbitration tribunal shall be seated in Copenhagen, and the case shall be conducted in Danish. Notwithstanding the above, Laplandar may choose to bring debt collection cases and undisputed payment claims before the ordinary courts in Denmark.
10.4. Local Regulations and Customer Responsibility
Laplandar produces electric cargo bikes that meet EU standards. However, national and local regulations may vary. The Customer is responsible for ensuring the product complies with applicable laws in the country of use, including but not limited to, regulations on motor power, speed limits, battery standards, vehicle registration, and insurance. Laplandar disclaims any liability for legal consequences, fines, or restrictions resulting from non-compliance with national regulations. The Customer agrees to investigate and comply with all relevant laws before using the product.


11. Changes to Terms
11.1. Laplandar reserves the right to change these Terms without prior notice. The latest version will always be available on our website (Laplandar.com).


12. Service and Maintenance
12.1. The Customer is responsible for maintaining the bike according to Laplandar’s instructions. Failure to service may void the warranty.
12.2. Laplandar offers two optional service agreements: Standard and Premium. The Customer may choose to purchase or decline a service agreement. Without a service agreement, maintenance and repairs are the Customer’s responsibility according to Laplandar’s general warranty terms and liability disclaimer.


13. Returns and Refunds
13.1. Product returns require written agreement with Laplandar. Products must be returned in original condition and packaging. Laplandar reserves the right to reject returns if the product is deemed damaged by the Customer or used beyond normal inspection.
If a product is defective upon delivery, it may be returned at no cost to the Customer. All other returns are at the Customer's expense unless otherwise agreed in writing.


14. Brand Protection
14.1. The Customer may not use Laplandar’s name, logo, or trademark without written permission.


15. Product Liability and Usage
15.1. The Customer is responsible for the correct use of the product and may not alter or modify the bike without written approval from Laplandar.
15.2. Laplandar renounces any liability for damages caused by unauthorized modifications, misuse, or third-party use. Unauthorized modifications include both functional and design changes that affect the bike's form, structure, or performance. Laplandar further renounces liability for damages caused by self-built cargo boxes or boxes made by non-approved suppliers.


16. Special Conditions for Dealers
16.1. Dealers may purchase Laplandar products for resale. Unless otherwise agreed in writing, the following conditions apply:
16.2. Ownership of the products remains with Laplandar until the dealer has paid the full invoice amount.
16.3. Dealers may not resell products until full payment is received by Laplandar.
16.4. Dealers are responsible for forwarding Laplandar’s warranty terms to end customers and handling first-level customer service.
16.5. Unless otherwise agreed, the dealer bears the transport risk once the goods are collected or handed over to the carrier.
16.6. Unless otherwise agreed, delivery is "Ex Works" (Incoterms 2020) for dealers. The dealer bears the risk and cost of transport from the point of pickup.
16.7. Dealers are fully responsible for handling claims, product liability, and warranty obligations towards end customers. Laplandar only provides warranty and support to dealers and not directly to end customers unless otherwise agreed in a separate written agreement. Dealers cannot hold Laplandar liable for claims, damages, or losses raised by end customers against the dealer. Dealers are responsible for ensuring that end customers are informed about proper use, maintenance, and any warranty limitations.


Last updated: March 28, 2025